Store Policies
Customer Care
At Pawmere, we want every customer to feel confident and cared for when shopping with us.
If you have a question about a product, your order, delivery, returns or anything else, our support team is here to help. We aim to provide clear, friendly and helpful customer service before and after your purchase.
You can contact us through our contact form or by email, and we will do our best to respond as soon as possible. Please include your order number when contacting us about an existing order so we can help you more quickly.
We believe pet care should feel simple, thoughtful and full of love, and that includes the way we support our customers.
Privacy & Safety
Your privacy and safety are important to us.
When you place an order with Pawmere, we collect the information needed to process and deliver your purchase, such as your name, email address, shipping address and order details.
Payments are processed securely through Stripe. Pawmere does not store your full card details. Your payment information is encrypted and handled by our secure payment provider.
We may use your contact information to send order confirmations, delivery updates, customer support replies and important information related to your purchase.
We do not sell your personal information. Any customer information we collect is used to provide and improve our service, process orders and support our customers.
For more details, please refer to our full Privacy Policy.
Wholesale Inquiries
Wholesale Inquiries At this time, Pawmere is focused on serving individual customers and pet parents across the United Kingdom. We currently do not offer a formal wholesale programme, but we are open to hearing from businesses, creators or partners who are interested in working with us.
If you would like to discuss a potential collaboration, bulk order or partnership opportunity, please contact us with your details and we will review your request. Please include your business name, contact information and a short description of your inquiry.
Payment Methods
At Pawmere, all payments are processed securely through Stripe.
We accept major credit and debit cards, including Visa, Mastercard and American Express, depending on availability at checkout. Apple Pay and Google Pay may also be available for eligible customers.
Pawmere does not store your full card details. Your payment information is encrypted and securely handled by our payment provider.
Once your order has been successfully placed, you will receive an order confirmation by email.
If you have any trouble completing your payment, please contact our customer support team and we’ll be happy to help.