Shipping & Delivery
Delivery Across the UK
We offer reliable delivery across the United Kingdom. Our shipping partners handle the logistics, ensuring your pet essentials arrive safely at your door.
Shipping Times
Shipping times vary depending on the product and your location. Please check the estimated delivery time listed on each product page before placing your order.
Order Tracking
Tracking information is provided when available. You will receive a tracking link via email once your order has been dispatched from our warehouse.
Returns & Exchanges
If you have any questions about your order or need to return an item, please reach out to our friendly customer support team. We are here to help you every step of the way.
Orders & Returns
We believe pet care should be simple, thoughtful, and full of love. Here’s what you need to know about our shipping, returns, and sizing.
How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your delivery status directly through the carrier’s website.
What is the return policy?
We offer a 30-day return window for all products. If you are not completely happy with your purchase, simply contact us at hello@pawmere.com, and we will guide you through the process of returning your items.
How do I use the size guide?
Each product page includes a clear size guide to help you choose the perfect fit. For beds and grooming tools, we recommend measuring your pet’s height and width to ensure maximum comfort.
Are returns free?
Yes, we provide free returns for all items within the UK. Simply package the item securely and send it back to our address for a hassle-free exchange or refund.